MSP Mayhem

Tackle the Turmoil in MSP Mayhem

In MSP Mayhem, players wrestle with the chaos of managing a small Managed Service Provider on PC. You're not just answering phones; you're juggling multiple tasks during a time-pressed shift. Up to three friends can join you in this co-op experience, where the goal is simple yet frantic: keep technology running smoothly for your clients while navigating constant distractions and breakdowns.

Master the Art of Urgent Ticket Resolution

The clock ticks away as you answer ringing phones and retrieve urgent support tickets. Each ticket you carry to a workstation requires swift action to resolve before the SLA timer turns red. Ignoring these calls could mean losing valued customers forever. Communication skills come into play as you balance technical fixes with maintaining a positive rapport with clients seeking assistance.

Protect Your Datacenter's Integrity

Unexpected alerts can arise at any moment, signaling that a server is on the brink of failure. Monitoring the NOC (Network Operations Center) is essential; when an alert triggers, it's all hands on deck. Players must react quickly, collecting spare parts from storage and executing repairs under pressure. Efficiently managing the datacenter is a core aspect of your success in MSP Mayhem.

Forge New Deals for Business Growth

Every day brings in potential clients, including small businesses and demanding enterprises. Your ability to seal deals significantly impacts your growth metrics, including monthly recurring revenue. Encouraging engagement with customers is vital. Each signed contract adds to your income, making the stakes higher as the complexity of client expectations increases.

Campaign Challenges and Evolving Mechanics

As you progress, the campaign unveils new levels with demanding office layouts and evolving mechanics. Each office presents unique challenges, from locked doors rerouting your paths to rising targets for revenue and customer satisfaction. Achieving a single star marks a victory, but amassing three stars demonstrates your mastery of the chaos.

Keep Up with Customer Satisfaction Metrics

In addition to financial growth, maintaining high levels of SLA compliance, phone service, and overall customer satisfaction is imperative. Shifts are deemed failures if these metrics drop, even if you manage to earn a substantial amount. A successful run requires a tight balance of speed and quality—an intricate challenge that adds depth to each gaming session.

Create with Community Tools for Endless Replayability

The robust level editor equips players to build their own offices and shift rules, making MSP Mayhem a community-driven experience. Design every aspect of your gaming environment, enhancing not just your personal gameplay but also allowing for shared creativity with community campaigns and level packs. This feature ensures that every shift is fresh, and no two playthroughs are ever the same.