Empty Inbox

Game premise and objective

Empty Inbox is a simulation game centered around a customer support role. You manage real customer complaints while incorporating a daily hidden word challenge. The main goal is to write responses that address customer needs while subtly embedding the chosen secret word into the communication without alarming the Quality Department.

Writing mechanics

Each day at work, you need to craft tech support emails that successfully resolve issues. The tricky part is weaving in a designated word that your coworkers select. This requires you to be creative and ensure the word fits seamlessly into your replies. Failure to do so may result in a poor evaluation from the Quality Department, which monitors your correspondence for forced language or mockery.